Hands-on technology experience, with the project judgment to carry it through.
My background spans implementation, infrastructure, automation, requirements, vendor coordination, documentation, and training across government, consulting, retail, and manufacturing environments.
Project Manager / Technical Trainer
State of Ohio — Department of Taxation
Designed and delivered technical training for Adobe InDesign, Acrobat, JavaScript-enhanced forms, and Forms/Data Capture systems.
Led RPA and workflow-automation initiatives from process analysis through rollout and adoption.
Provided product and project management for a WCM/CMS website redesign.
Defined requirements and coordinated work involving IT, Procurement, HR, Finance, vendors, and business stakeholders.
Implemented a 2D-barcode paper-forms initiative generating $125K+ in annual savings.
Supported process improvement, documentation, training, and organizational change.
IT Consultant — Training & Automation
Various companies
Consulted on technology implementation, automation, networking, voice/data systems, and SaaS onboarding.
Translated business requirements into practical technical solutions.
Developed operational procedures, technical documentation, and customer and partner enablement resources.
Evaluated workflows, technology programs, and costs for improvement opportunities.
IT Director
Verizon Wireless premium retailer
Managed technology infrastructure supporting 85 retail locations and a 65-person call center.
Oversaw servers, networks, payment systems, security, communications, and other business-critical infrastructure.
Designed and deployed a remote VoIP system generating $70K+ in annual communications savings.
Led implementation, vendor coordination, deployment, training, and support.
Developed websites, documentation, and internal business systems.
Field Technician / Business Support
WCOIL
Provided field technical and business support across service territories.
Training Specialist IV
Systemax Manufacturing
Developed and delivered training supporting manufacturing operations and workforce development.
Experience applied to your problem
Need someone who can work across the whole implementation?
Describe what is underway, stalled, or still being defined.